You have selected the option "I am a current consignor, would like my items back at the end".

Returning Consignor Information

Thank you for choosing to consign with us again! We truly appreciate your continued trust and support.

We've recently updated our intake process to help us serve more consignors and keep fresh inventory on the sales floor. Please take a moment to read through the changes below.

Looking for an even easier option?
If you're happy to donate any items we don't accept or that remain at the end of your consignment term, you can skip appointments altogether. Click here to learn about our Donation Consignment option.

Booking an Appointment

All returning consignors who would like their unaccepted and unsold items returned must book an intake appointment. After reading this, click the link at the bottom of this page to book.

If you don't see any available appointments, it means we're currently at capacity. New appointments are released as space becomes available, but we cannot guarantee when that will be. We kindly ask that you check back periodically, as our small team isn't able to provide waitlists or estimated release dates.

Please note: We are unable to accept walk-in intakes for this option.

Your Intake Appointment

Your drop-off appointment will look a little different than before.

• Bring your items as usual (seasonal only)
• We'll give you a claim ticket at drop-off.
• Our team will sort through your items after your appointment. Please allow up to one week for this process (it may be sooner depending on demand).
• Please wait until you receive a text message from us before following up or coming to the store. Due to the volume of intakes we receive, we're unable to provide status updates before your items have been processed.
• Once your items have been sorted, you'll receive a text message letting you know your unaccepted items are ready for pickup, along with your pickup deadline.

Any items not collected by the stated deadline will become the property of The R.A.K. and may be donated. Unfortunately, we cannot make exceptions due to limited storage space.

Selling Period

Your commission and payment process remain the same:

• 40% consignor / 60% store
• Payouts are processed as usual. If you do not receive and etransfer one month, it means nothing has sold.

To keep our inventory fresh, the consignment period is now 2 months.

Once your selling period has ended, we'll text you when your remaining items are ready for pickup. You'll have one week to collect them. Any items not picked up by the deadline will become the property of The R.A.K.

A Few Final Notes

Our business is built on trust and a streamlined process. For this reason, we do not provide itemized inventories or ongoing updates throughout your consignment term, cash payouts are not an option either.

If you're looking for the most convenient experience, we highly recommend our Donation Consignment option. There's no appointment required, no pickup deadlines, and together we can support local charities while keeping great fashion in circulation.
Click here to learn more about Donation Consignment.

See below for a refresher on our in-take process.

Consignment in-take refresher:

We love helping your pre-loved pieces find a new home, but we have to be selective. That doesn’t mean we think your items aren’t great, we’re simply known for our curated collection of items, that we know will sell. No judgement, just business!

What We’re Looking For ✅

Think current, cool, and on-trend. We love pieces that make you feel like “ugh, why don’t I ever reach for this?” but are still stylish, modern, and in great condition. Think items you would find at boutiques.

We typically accept items no older than 2–5 years, and while we’re not strictly brand-obsessed, our top selling favourites are Lululemon, Aritzia, Levi’s, Free People, Anthropologie, and other boutique gems. IN SEASON ITEMS ONLY.

🚫What we don’t take? Super luxury(Prada, LV, etc), overly formal wear, and, lovingly said the “grandma closet” look. It’s hard to put an age on our demographic (style isn’t about age anyway), but if it screams “early bird special,” it’s probably not the right fit. Also if it screams clearance rack/Winners, Old Navy, SHEIN, H&M, Joe, George, warehouse one, Nygard, etc. it’s MAY not make the cut. Other brands may be rejected too. All subject to our criteria and demand needs.

Quality Check

We accept clean, excellent-condition items that are current (within the last 2-3 years, 5 year MAX). To maintain quality, we do not accept:
🚫 Items with stains, pilling, damage, or excessive wear
🚫 Footwear that is overly worn or dirty (we prefer next to new)

🚫 Undergarment's 
🚫 Pet hair, strong scents (perfume/smoke)

At the end of the day, our inventory team has the final say! We’ll also share a seasonal vision board so you know exactly what vibes we’re curating.

Be sure to bring your items in a bag or bin! No hangers, please.

See the inspo board below for items we would love to see! ⬇️

INSERT GRAPHIC HERE!

Fair Pricing & Commission

We price items based on brand, condition, fair market value and demand to get you the best return but also priced to move.

💰60/40 Split, 40% of the sale will be accumulated for you on your account when a sale happens.

📅 Payouts are processed on the 1st of each month via E-transfer. No cash.

You may use store credit in-store at anytime! Ask what is on your account when you are in the store.

Consignment Period & Pick-Up Policy (Returning items at the end only)

 Items stay on the sales floor for 2 months (may have them for a total of 3 months, once researched, uploaded, steamed etc.)

At the end of the term, you’ll receive a text to pick up any unsold items. Trust the process. Wait for the text as we do not have capacity for constant consignor communication or portals to check in. Be sure we have a very advanced system, and everything is tracked to your profile.

You have 1 week to pick up, after that, we will donate on your behalf

Due to our limited space, we must move inventory quickly. Please be mindful of the timeline!

Your partnership with The RAK helps support secondhand shopping & community connections. Thanks for re-consigning with us, we can’t wait to give your pieces a second life! We look forward to seeing you at your appointment!

• The RAK Team❤️

CLICK TO BOOK YOUR APPOINTMENT.