You have selected the option "I am a NEW consignor".

HEY, HELLO & WELCOME! Please read carefully below on how we keep our in-take process smooth & fair for all.

New Consignor Information

Thank you for considering The RAK to consign your goodies! We truly appreciate your trust and support.

We've recently updated our intake process to help us serve more consignors and keep fresh inventory on the sales floor. Please take a moment to read through the changes below.

Booking an Appointment

All NEW consignors must book an intake appointment. After reading this, click the link at the bottom of this page to book.

📅All appointment times are available on a first-come, first-served basis.

With the overwhelming support and growth we’ve experienced, implementing this process ensures we can continue to serve our consignors efficiently while giving each intake the attention it deserves..

If you don't see any available appointments, it means we're currently at capacity. New appointments are released as space becomes available, but we cannot guarantee when that will be. We kindly ask that you check back periodically, as our small team isn't able to provide waitlists or estimated release dates.

Please note: We are unable to accept walk-in intakes for this option.

What We’re Looking For ✅

Think current, cool, and on-trend. We love pieces that make you feel like “ugh, why don’t I ever reach for this?” but are still stylish, modern, and in great condition. Think items you would find at boutiques.

We typically accept items no older than 2–5 years, and while we’re not strictly brand-obsessed, our top selling favourites are Lululemon, Aritzia, Levi’s, Free People, Anthropologie, and other boutique gems. IN SEASON ITEMS ONLY.

🚫What we don’t take? Super luxury(Prada, LV, etc), overly formal wear, and, lovingly said the “grandma closet” look. It’s hard to put an age on our demographic (style isn’t about age anyway), but if it screams “early bird special,” it’s probably not the right fit. Also if it screams clearance rack/Winners, Old Navy, SHEIN, H&M, Joe, George, warehouse one, Nygard, etc. it’s MAY not make the cut. Other brands may be rejected too. All subject to our criteria and demand needs.

We love helping your pre-loved pieces find a new home, but we have to be selective. That doesn’t mean we think your items aren’t great, we’re simply known for our curated collection of items, that we know will sell. No judgement, just business!

Quality Check

We accept clean, excellent-condition items that are current (within the last 2-3 years, 5 year MAX). To maintain quality, we do not accept:
🚫 Items with stains, pilling, damage, or excessive wear
🚫 Footwear that is overly worn or dirty (we prefer next to new)

🚫 Undergarment's 
🚫 Pet hair, strong scents (perfume/smoke)

At the end of the day, our inventory team has the final say! We’ll also share a seasonal vision board so you know exactly what vibes we’re curating.

Be sure to bring your items in a bag or bin! No hangers, please.

See the inspo board below for items we would love to see! ⬇️

What happens at the appointment? 

During your appointment window, you will have 2 options right off the bat, that will determine how your in-take will happen.

1. You choose to have your items back at the end of the term that do not sell.- If this is the case, your bin/bag will be accepted by the team. You will be given a ticket to come back to claim your items, once the inventory team has gone through and selected the best pieces. This process could take up to a few days. You will be notified via text once the bin is ready to be returned. At that time you will have a week window to come and claim back your non-selected items, or they will be donated. Your contract will also be filled out on your appointment day.
2. You choose to have your items donated at the end of the term that do not sell.- Bring in your bag/bin on your appointment day. The team can quickly go through your items on the spot and return non-selected items back, or you can choose to leave all items and have items not chosen donated. Saves the hassle of coming back! Your contract will also be filled out on this day. This process can take 20-30 minutes.

Once an option is chosen on the contract. It cannot be changed, until your next contract if need be.

Fair Pricing & Commission

We price items based on brand, condition, fair market value and demand to get you the best return but also priced to move.

💰60/40 Split, 40% of the sale will be accumulated for you on your account when a sale happens.

📅 Payouts are processed on the 1st of each month via E-transfer. No cash.

You may use store credit in-store at anytime! Ask what is on your account when you are in the store.

Consignment Period & Pick-Up Policy (Returning items at the end only)

Items stay on the sales floor for 2 months (may have them for a total of 3 months, once researched, uploaded, steamed etc.) This is for all contract option terms.

At the end of the term if you selected items to be returned, you’ll receive a text to pick up any unsold items. Trust the process. Wait for the text as we do not have capacity for constant consignor communication or portals to check in. Be sure we have a very advanced system, and everything is tracked to your profile.

You have 1 week to pick up, after that text, or we will donate on your behalf.

Due to our limited space, we must move inventory quickly. Please be mindful of the timeline!

If you choose to donate right at the start of your consignment period, there is not much communication. Just trust the process and make money. This is for donation items ONLY. We highly recommend the donate route, less fuss for you, more love for our local charities, and honestly… it’s a win-win!💕 

Your partnership with The RAK helps support secondhand shopping & community connections. Thanks for re-consigning with us, we can’t wait to give your pieces a second life! We look forward to seeing you at your appointment!

• The RAK Team❤️

CLICK TO BOOK YOUR APPOINTMENT.