Online Returns

Online Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your online purchase. If you are not satisfied for any reason, you may return the item(s) within 2 weeks from the date of purchase for a full refund. Please review the following guidelines:

  1. Condition of Items

    All returned items must be in the same condition as leaving, with all original tags. We reserve the right to refuse returns that do not meet these conditions.

  2. Initiating a Return

    • Online Returns Only: We accept returns for items purchased online only.
    • Shipping Costs: Customers are responsible for the cost of shipping items back to us. Please email us if you are sending back. info.therak@gmail.com

  3. In-Store Returns

    In-store returns for online orders ONLY, are accepted within 2 weeks from the date of purchase. No in-store purchase returns.

  4. Refund Process

    Once we receive the returned item(s) and verify their condition, we will process your refund within [5] business days.

  5. Refund Method

    Refunds will be issued in the original form of payment used for the purchase.

  6. Questions?

    If you have any questions or concerns regarding our return policy, please contact our customer service team at info.therak@gmail.com